Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- bring the paper form to the surgery, Monday to Friday from 8.30am to 6.30pm, or 8pm on Tuesdays
- post the request, enclosing a stamped addressed envelope
We do not take repeat prescription requests over the phone or email.
Patient Access
Collecting your prescription
Please allow 48 working hours for requests handed in at the surgery to be processed, requests received by post take 5 working days.
Local pharmacies will deliver medications to housebound patients, please arrange this service directly with the pharmacy.
To avoid long waits at reception it is advised that where possible prescriptions are collected between 12pm & 2pm and between 5pm & 7pm.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Electronic Prescription Service
The Electronic Prescription Service (EPS) enables GPs to send prescriptions electronically to a pharmacy of your choice making the prescribing and dispensing process more efficient and convenient for you and the Practice.
If you collect your repeat prescriptions from the surgery you will not have to visit your us to pick up your paper prescription. Instead, your GP will send it electronically to the pharmacy you have nominated, near to where you live, work or shop. You will then collect the order directly from the pharmacy.
This service is ideal for you if you have a stable condition and you don’t want to come in to the Surgery every time to collect your repeat prescription.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 0208 9113777
- fill in our medication query form
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030.
- General Public – Buy or renew a PPC online
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.