Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
• phone us on 0208 9113777, Monday to Friday from 8.30am to 6.30pm. Same day appointments are almost always available if you contact us before 10am
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.30pm, or 8pm on Tuesdays

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
• use your Patient Access account
• phone us on 0208 9113777, Monday to Friday from 8.30am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm, or 8pm on Tuesdays
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Minor Ailment Scheme

In co-operation with Barking & Dagenham Clinical Commissioning Group and local pharmacy we offer the scheme. If you are suffering from the following conditions listed below please go to the Pharmacist who will assess and advise you and where necessary issue prescription.  If the pharmacist feels you should be seen by a doctor, please come to the surgery and you will be seen immediately.

Teaching & Research

As a teaching Practice, medical students spend part of their training with us from The Barts and London Medical School.  

Your help and support with their training will be much appreciated by the Surgery, but we understand if you do not want to be involved.

The Surgery is also a Training Practice for GP Registrars who are qualified doctors completing their specialist training to become GPs.  They are allocated to the Practice by the local deanery as part of our team.